Products & Services

  • All Products
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  • All Products
  • Core Solutions
  • Collections Management
  • Channel Management
  • Credit Solutions
  • Management
  • SaaS Solutions
  • Services
For more information on our products and services contact us at contact@highgatesystems.com

Alert Management Server

The ability to respond quickly and effectively to business events is critical for any organization. Whether it is an event within your organisation that has occurred and needs immediate management, or whether a transaction has occurred in a customer account that needs to be communicated to your clients, the ability to ‘know’ immediately and act effectively is what sets you apart from your competitors.

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Alpha Banking

Alpha Banking builds on the operational excellence that has always been the hallmark of the Highgate family of products. It is flexible, scalable, and makes use of the latest technologies to deliver a powerful and cost-effective application that supports your strategies and gives you the flexibility you need to help build your business.

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Alpha Lite

In today's world powerful forces are reshaping the Credit Union industry. Member expectations, technological capabilities, regulatory requirements, demographics and economics are together forcing your business to change. Credit Unions need to get ahead of these challenges and retool to win. They must not only execute on today's imperatives and realities, but also radically innovate and transform themselves for the future.

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ATM and POS Transaction Processing

Highgate’s CAT (Consumer Activated Transactions) application delivers an integration between ATM systems and a 'back-end' banking system. It is of course fully integrated with our Highgate Banking 3.0 system, but can be integrated with other systems as required. CAT has been successfully delivered with a variety of industry-leading ATM applications.

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Card Management Solutions

Highgate's Card Management Solutions allows financial institutions to manage their credit and debit card issuing business. This includes defining revolving credit products, acquiring cardholders and merchants, authorizing and processing credit, debit and payment transactions, statement generation and fraud prevention.

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Card Swipe at the Teller

It’s important for a financial institution to reduce the risk of fraud, but it’s equally important to ensure your security measures don’t obstruct service delivery. Highgate PIN Verification Service assists your staff in completing customer transactions quickly and accurately, while ensuring that your internal security standards are met and exceeded.

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Commercial Lending

Lender productivity is important and Commercial Lending has been designed to deliver the most efficient application process – one that permits lenders to spend their time on good applications.

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Consulting Services

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Highgate’s Consultants are experienced individuals from the financial industry with experience ranging from banks to credit unions to finance companies. Each of our consultants bring with them a vast amount of industry knowledge operations, customer facing roles and IT. They have also been with Highgate Systems for many years, with an average tenure of 10 years.

Disaster Recovery (DRaaS)

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Highgate Systems can be your DR partner, providing you with a level of security that your data is safe and retrievable in the event of a disaster.

DR Infrastructure:

  • Highgate has a network, isolated and secure from its business network.
  • All equipment for this service is housed in our data center with restricted access.
  • Access is provided via Citrix across the internet and all the necessary firewalls and antivirus protection are in place.
  • Solutions starting from five (5) Highgate Banking simultaneous users to as many users as needed by your organization.
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Gatekeeper

Gatekeeper provides an easy, low-cost way to manage the opening of new customer accounts as well as any new accounts or loans associated with an existing customer. Gatekeeper is integrated with an interface to World-check. *Highgate does not have a commercial relationship with World-check.

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Highgate Banking

The world is full of banking system vendors, and every one of them will tell you that their solution is the best. It’s not true. Writing a powerful banking system requires skill, but that is not nearly enough – a world class solution is a lot more than just programming.

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Highgate Collections

A Collection Management Solutions must include both the ability to identify delinquencies and actively pursue, follow up and collect funds in a timely and cost effective manner. Highgate Collections has been designed to solve these problems, and more.

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Highgate SaaS

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Software as a Service (SaaS) is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted. The Highgate SaaS Model delivers functionally rich solutions, speed of deployment, scalability and right pricing. Our ability to grow with your organization makes us the optimal partner to provide an effective and efficient suite of solutions that can be tailored to your specific needs.

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IFRS 9

IFRS 9 is the response from the International Accounting Standards Board (IASB) to the disruption of the global financial systems and networks that resulted from the failure of certain financial institutions and the near failure of critical industries. The new regulations are intended to improve the health of financial institutions through more appropriate classifications of impaired assets. Improved reporting provides regulators with tools intended to avoid systemic sector and geographic risk.

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Internet and Mobile Banking

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Today’s youth are ‘wired’ and demand that you do business with them via the devices they carry. Valuable today, these customers will be even more valuable as they mature and become major consumers of financial products.

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Micro-finance Lending

Micro-finance Lending is a configurable, user-friendly Loan Origination Solution designed to process small loans systematically, all while providing quality credit decisions. It provides both customers and lenders with an easy to use application process that supports superior service and improves the quality of the lending portfolio.

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Operational Review

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Highgate understands that while there may be multiple companies performing the same task or transaction, not all companies process or perform in the same manner. It is here where our industry experts really shine. Remember… “they know their stuff!”

We’ve already established the ‘how’ we get to know you, so let’s describe on the ‘where’ we utilise this knowledge.

As your relationship builds with your consultant he/she will be able to identify areas, operationally, that may benefit from an industry expert review. We bring to the process the knowledge of what leading companies in your industry are doing, how they do it and – importantly – why they do it. You will have access to industry-leading knowledge that Highgate gathered in its many years of relationships with financial services firms.

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Retail Lending

While the application process can be designed to support any sequence of activities, Retail Lending is able to deliver a process based on progressive “GO/NO GO” decision points.

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Risk Measure and Managment

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Our customers have Risk Measurement and Management needs that vary greatly, depending on their industry, business needs, local regulatory requirements and a host of other variables. Each needs something to satisfy both internal and external users of the information.

Highgate will work with your organisation to define your requirements and help you configure a system that will best meet your needs. Whether it is the inherent risk management capabilities of our banking systems or a requirement for special functionality mandated by local authorities, we can help.

If you need it, we will work with a third party vendor who can deliver exactly what you require. This might include highly customized

  • Budgeting
  • Planning
  • Forecasting
  • What it’ and ‘look forward’ analysis
  • New product and delivery platform analysis

Managing growth can be complicated. Capital allocation and access, productivity, target setting, operations visibility, risk mitigation, process optimization and accurate forecasts are all available to you, and Highgate has the experience to assist. Talk to us today to discuss your requirements.

Training Requirements

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As a Highgate client, you will be partnered with one of our industry experts. This relationship is introduced and developed in two solid and highly beneficial ways:

  • They will be your partner during your implementation and ‘GO LIVE’ phase of your project(s) and
  • They’ll be there with you and your team throughout our relationship.

We’ve designed our support in such a way that it allows our experts to get to know you and your business. This creates an intimate knowledgebase of your daily business processes and practices, both of which are key to our partnered success. Each consultant has a backup consulting partner, this ensures that you get the rapid accurate assistance you need.

This relationship, coupled with a keen understanding of your business, provides our consultants with insight into your team’s system knowledge weaknesses. As the consultant identifies a training need, the consultant will then work with you to create a training program built to suit both your immediate and long-term training needs.

Technology Infrastructure Review

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Highgate is extremely proud of our Technical Support teams. We have some of the most highly accredited individuals in the industry. We are extremely pleased to be able to offer IT consulting services. Our experienced IT personnel will conduct a complete Technology Infrastructure Review of your network to optimize your performance, minimize your costs and improve customer service.

What does this consist of?

  • Network Analysis
  • Firewalls and Switch Analysis
  • Standby / Failover Analysis
  • Single points of failure
  • Bandwidth Usage
  • VPN Analysis
  • ISP Failover Test
  • VMware High Availability and Fault Tolerance
  • Monitoring Application
  • Firewall suitability
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Vehicle Lending

Vehicle Lending contains all the functionality needed to effectively manage auto loan application processing.

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